Description
NFDA Webinar (1 CE Hour)
Free for Members
All times are U.S. Central Time
It takes intentionality to create a warm, hospitable environment.
Understanding what hospitality is and how it affects those we serve is critical to our success in funeral service. Examine the difference between customer service and hospitality. Both are vitally important, but what we do for our client families and how we make them feel is vastly different. Attendees will become aware of how they make people feel, learn to create habits of hospitality, and utilize the unique gifts they bring to the profession.
Key Takeaways:
- Enhance your understanding of hospitality and customer service
- Uncover ways to differentiate hospitality and customer service
- Discover successful approaches to offer top-notch hospitality in your funeral home.
Presenter:
Tom Sproles has been a licensed Indiana Funeral Director for over 30 years. He is a graduate of Cincinnati College of Mortuary Science and Indiana Wesleyan University. For many years, Tom served in a regional management capacity leading 35 funeral homes and 17 cemeteries. In 2006, he founded and built Sproles Family Funeral Home in New Castle, Indiana, where he serves today.
In 2014, Governor Mike Pence appointed Tom to the Indiana State Board of Cemetery and Funeral Service where he continues to serve.
Tom is a Maxwell Certified Leadership Speaker, Trainor, and Coach. Tom’s heart is to add value to funeral service professionals. He speaks on such topics as Hospitality, Leadership, and Understanding Personality through the Enneagram.
Approved for 1 CE hour by APFSP and by most state and province licensing boards.